Frequenty Asked Questions
What is the shipping cost? And where do you ship to?
Ground shipping to all of Canada and United States is included in the cost, expect Hawaii. We do offer expedited shipping to all customers, including Hawaii for a fee.
* For larger bases, we ship Terminal to Terminal.
** Local State tax for US customers is not included. This fee will be collected by the delivery company at the time of delivery. **
How long until I get my Shower Base?
Because we fabricate all our orders specific to size, we require 8 weeks to fabricate Diamond Core and Tile-Ready and 10-12 weeks for Corian plus the shipping time.
Shipping times vary with location. Average is between 3-10 business days.
Customers will receive a shipping tracking number once shipping is processed.
How much does a base weigh?
To give you an idea of weight, a 48″ x 36″ Diamond Core base is approximately 30 lbs and a Corian base of the same size would be approximately 70 lbs.
I have questions. How can I contact you?
Our owner,Wayne Quinton, can be reached at firstname.lastname@example.org or and Press 1.
Or, you can leave a message on our general mailbox by pressing 2. We do our best to call you back within 3 business days.
Email email@example.com for any general inquiries, quotes and questions.
To contact kelsey, email firstname.lastname@example.org
What is your Warranty?
Our Warranty can be found on our Warranty Page, click here to view it.
What is your Refund Policy?
Because we custom fabricate all our Shower Bases and can not resell an order, we do not offer refunds.
If you have a manufacture defect, we can supply a repair kit or, if necessary, replace the shower base.