Frequenty Asked Questions

Ground shipping to all of Canada and United States is included in the cost, expect Hawaii. We do offer expedited shipping to all customers, including Hawaii for a fee.

** Local State tax for US customers is not included. This fee will be collected by the delivery company at the time of delivery. **

Because we fabricate all our orders specific to size, we require 8 weeks to fabricate plus the shipping time.

Shipping times vary with location. Average is between 3-10 business days.

Customers will receive a shipping tracking number once shipping is processed.

To give you an idea of weight, a 48″ x 36″ Diamond Core base is approximately 30 lbs and a Corian base of the same size would be approximately 70 lbs.

Yes. Our bases will be shipped with the drain and the measurements for the drain cut out are specified in the image shown.

 

Yes. All our bases will have a single flange on all sizes where walls are indicated.

It will measure 3″ from the base and the flange, itself, is 1″ in height.

See image for details.

Corian Base Flange

CorianBaseFlange DiamondCoreFlange
coming soon

Our owner,Wayne Quinton, can be reached at wayne@customshowerbases.com or and Press 1.

Or, you can leave a message on our general mailbox by pressing 2. We do our best to call you back within 3 business days.

Email info@customshowerbases.com for any general inquiries, quotes and questions.

To contact kelsey, email kelsey@customshowerbases.com

Our Warranty can be found on our Warranty Page, click here to view it.

Because we custom fabricate all our Shower Bases and can not resell an order, we do not offer refunds.

If you have a manufacture defect, we can supply a repair kit or, if necessary, replace the shower base.